Order Cancelations – Product returns
1. Cancelation: You have the right to cancel your order within 14 days, no questions asked. The cancelation period commences on the day of the delivery of the last good(s) in your order. To cancel your order, simply fill in the return form you will find on our site. Our company will refund all payments received from you, excepting the shipping costs.
Note that to cancel your order the products must be in the packaging in which they arrived, complete with all accessories, labels and tax invoice/receipt. They must be in an excellent condition exactly as you received them.
In the case of returned products, we will refund payments received from you, no later than 14 days from the day on which we receive the returned products. To arrange the method of payment you should contact us on 2221062610 or via email on email@example.com
2. Product returns - Exchanges: You have the right to return or exchange your product, after contacting us at firstname.lastname@example.org or at 2221062610, within 10 days from the day you received the product. After this period of time returns are not accepted.
You can return the products you wish after paying the shipping costs to our company. We will ship the exchanged products within 8 days from reception of your returned products, paying their shipping cost. Note that our company will ship the exchange products only after we have ensured that the products meet the return conditions described above.
Note that the products must be returned in their entirety. Items must be returned in the packaging in which they arrived, complete with all accessories, labels and tax invoice/receipt. The products returned must not have been used, worn, washed or damaged; they must not be dirty nor show obvious signs of wear. They must be in an excellent condition exactly as you received them.
Returns which not comply with the above conditions are NOT accepted.
Tights and socks cannot be returned if their packaging has been opened. Costume jewellery (earrings, bracelets, necklaces etc.)is exempt from returns.
The products you wish to exchange must be of equal or higher value of the returned items. You will need to pay the difference should the exchange products more expensive than the returned items.
3. Defective Items: Defective are the items which have sustained damage during shipping or present a manufacturing defect. To be eligible for a return, your item must be unused and in the same condition that you received it. In some instances it may not be possible to offer you a replacement if the product is out of stock or discontinued therefore the defective product will have to be replaced with another of the same price. In case of exchange, a replacement product will be sent to you within 7 days of receipt of the returned product.
Note that marthashop.gr reserves the right to send a product to the manufacturer for an inspection in case of controversial claims. The customer will be kept fully informed throughout this procedure. Our company will repair a defective product whenever possible.
In the case of a defective product, our company is charged with the cost of both the return and the shipping of the new product. Should the customer wish to exchange the defective product with one which exceeds the price of the original order, the customer must cover the difference.
If you do not wish the replacement of a defective product, you are entitled to a full refund within 14 days of the receipt of the returned product. Contact us on 2221062610 or via email at email@example.com .
The refund is made using the payment method chosen for the online purchase excluding COD method in which case the refund is made via a bank deposit in the customer’s account. The customer must inform our company of their account details via email at firstname.lastname@example.org . The account personal details must correspond to the purchase ones.
4. International Product Returns
A. The right to cancelation is subject to the conditions mentioned above as far as International & Cyprus Returns are concerned.
B. International returns or exchanges, defective product replacement and refunds are subject to the conditions mentioned above, with the following exceptions:
1. Should you wish to return or exchange a product, please contact us at email@example.com or at (0030)2221062610. You have the right return the product within 20 days of delivery. Note that you are charged with the shipping cost of the return and the shipping of the exchanged product.
2. The customer is charged with any possible shipping, bank or other cost that may occur.