Home » Terms & Conditions

     TERMS OF USE

     A. GENERAL

Marthashop.gr is the e-shop of our company, Anna & Irene  D. Papageorgiou GP, headquartered in Chalkida at 29 Antoniou st. (VAT EL999732230) for the showcasing and distribution of our products www.marthashop.gr, customer service line +302221062610.


Anna & Eirini D. Papageorgiou GP

Address: 29th Antoniou st. , Chalkida , P.C. 34100, Evia, Greece

VAT: EL 999732230

GEMI No.: 46632922000

Tel.: (0030)22210 62610 - 62782

Email: info@marthashop.gr

 

All terms and conditions described below apply when using the e-shop while browsing our site marthashop.gr, and comply with the Greek and European legislation. They are to protect the customers’ rights and the safety of transactions. We remind you that by accessing our site and using our services you indicate your agreement to abide by them. Please read the Terms of use, Cookies Policy and Privacy Policy before you access and use the page.  If you do not accept these conditions, refrain from accessing the contents and using the services offered on our website. Those terms are liable to modifications so please visit the page regularly so as to check if modifications or changes have been implemented.

Access to marthashop.gr is allowed for the duration of its operation. However the company reserves the right to withdraw or interrupt services without any previous notice, at any time.

The contents of this page (such as graphics, illustrations, texts, photographs/pictures and software) are the intellectual property of the company and are protected by Greek, European and National law. They may not be copied, modified, reproduced or used, without the express written consent of the company.

B. PRODUCT INFORMATION-SERVICES- RESPONSIBILITY

Through marthashop.gr we showcase, promote and sell the products of our suppliers.

Through the site www.marthashop.gr consumers can be informed about the characteristics of those products, their final price (including VAT), possible sales and offers,  additional charges -if any-, possible extra shipping charges, payment options, delivery and order follow up, commercial guarantees and any return costs that the customer may be charged with. Customers may choose through the e-shop of our company the product or products they desire to buy and have them delivered after payment has been received in any of the ways detailed below. The ordered items may also be picked up at our ‘brick and mortar’ shop. If any customer is found to repeatedly refuse acceptance of ordered products, the company reserves the right to deny the delivery of online ordered products. In the case of refusal of acceptance of ordered goods either through the customer’s actions or inactions, the company reserves the right to take any legal steps in order to claim compensation for any damages procured because of the particular phone or online order.

At certain times, there may be possible offers and sales only for specific products and online purchases through our site https://www.marthashop.gr We strive to fulfil all the orders received and to ensure availability. We acknowledge, however, that there may arise extraneous situations, where upon we may not be able to fulfil an order for example, if availability is either denied or not realised in the time limits previously stated by our suppliers. We reserve the right to withdraw any product and remove or modify any content of this site at any time. We cannot be held responsible for the withdrawal of any product from our site, the removal or editing of the materials or any content in our site or for refusing to execute or accept an order even if order verification has been sent to you.

Our company cannot be held responsible for delays in shipping an order which are caused by   external factors (such as strikes, extreme weather conditions, terrorist acts or war) or by any actions or omission of actions of any persons not affiliated with the company. If the delay in the above cases exceeds 2 months, the contractual obligations may be terminated by either party with no compensation claim.

The company cannot be held responsible for any errors in characteristics, photographs and product prices on the site https://marthashop.gr and cannot safeguard against any possible errors occurring during the typing or updating of the characteristics and/or the prices of the products.

The legal representatives, employees, affiliates and members of the company cannot be held responsible for any actions of any third party using the company’s site.

The website of our company uses SSL protocol with 128-bit encryption to secure online transactions so as to protect the users’ personal data from unauthorized access.

Our company makes every possible effort to provide high-quality services, however, we cannot be held responsible for any interruptions or errors which may possibly occur.

The prices of our products apply only for online purchases from marthashop.gr of Anna & Irene  D. Papageorgiou GP company and there may be a deduction of up to -20%. 80% of the photographs of the products are supplied by the manufacturers, however, they are only indicative and there may be colour variations l due to the colour and resolution on the users’ monitor.

C. ORDER REQUESTS – SHIPPING OPTIONS - DELIVERY

1. After selecting the item you wish, you add it to your basket and you follow the steps to complete the order. Upon your first order you register as a user in marthashop.gr by filling in the relevant form. The personal data, you have provided, is collected and processed by our company only after you have provided us with your full consent upon the completion of the order form. Our company protects all relevant data following a strict privacy policy which is detailed below.

2. After sending your order request you will receive an automated message, which contains the information of your order request, at the email address you have provided.

3. Shipping

Greece:

Deliveries are made through ELTA (Greek Post Office) and SPEEDEX Courier on weekdays from 9.00am to 17.00pm

If you wish to receive your order on a Saturday, there is an additional 2.5€ charge. No deliveries are made by our company on Sundays, national and bank holidays.

Delivery on a Saturday, is not available for orders to a Greek Island made on Wednesday after 12pm, and for mainland Greece made on Thursday after 7pm.

If you desire COD, there is an additional 2.5€ charge.

Shipping cost

For orders over 50€ (VAT included) shipping is free. For orders below 50€ (VAT included), the shipping cost is 3.99€.

If you wish to use an alternative courier or way of delivery -other than the above mentioned- please contact us and if it can be arranged you will be informed of and charged with the shipping cost.

Delivery time

Your products will be delivered within 3 work days. The delivery time may differ in areas that the courier considers difficult to access. Delivery time may also differ depending on the location and the day of the order.

Express Delivery  Next day

Delivery time (work days)

Within the town

1

Within the Prefecture

1 – 3

Inland

1 – 3

Islands

1 – 3

Areas difficult to access

1 – 5

Marthashop.gr cannot be held responsible for any delay due to extraneous factors. For orders to be paid through bank deposit, delivery will commence only after verification of the deposit.

Cyprus

ACS Cyprus Economy is our courier for all deliveries from Greece to Cyprus by sea. Delivery time is within 1 to 10 days. Orders to Cyprus cannot be paid via COD (Cash on delivery). If youreturn a product, you are charged with the shipping costs. Payment is via credit card, paypal or bank deposit.

Weight-based shipping cost to Cyprus

Weight (kg)

Cost (€)

1

7,90

2

9,10

3

10,30

4

11,50

5

12,70

6

13,90

7

15,10

8

16,30

9

17,50

10

18,70

INTERNATIONAL DELIVERIES

International shipping costs depend on place of delivery and you will be notified and delivery will be pending on your approval.

Please be advised that delivery workdays are to be calculated starting on the day of the placement of the order.

D. PAYMENT METHODS

PAYMENT METHODS

All the accepted payment methods by marthashop.gr are described below. Choose the one that suits you to make your purchases.

For further information contact Customer Services.

CREDIT CARD

Payment via credit card or prepaid card is processed through the site of Alpha Bank. Payment information is completely secured by Alpha Bank Opens a New Window.. All the information entered to make your purchase is in conformity with GDPR and will be treated in full accordance with. Marthashop.gr does not store any of your personal details. 

CASH ON DELIVERY 

There is an extra charge of 2.5€ for cash on delivery. There is also another 2.5€ if you prefer for the delivery on a Saturday.

The maximum COD amount is 75€. For orders over 75€ a 50% down payment via bank deposit is required.

BANK DEPOSIT

You can make a deposit in one of the following bank accounts. Your order will be shipped only after your deposit is verified.

Eurobank Ergasias 
Account owner: Anna & Irene  Dim. Papageorgiou GP. 
IBAN: GR8302602130000500201024649
SWIFT Address (BIC Code): ERBKGRAA

Alpha Bank 
Account owner: Anna & Irene  Dim. Papageorgiou GP / Marthas Vogue. 
IBAN: GR1401402000200002002041236
SWIFT Address (BIC Code): CRBAGRAA

National Bank of Greece (NBG)
Δικαιούχος:
Anna & Irene  Dim. Papageorgiou GP / Marthas Vogue.
IBAN:
GR5001104880000048800827163
SWIFT Address (BIC Code):
ETHNGRAA

On your transfer slip, your full name and the order number must be clearly printed. A copy of the deposit slip must be emailed to info@marthashop.gr or faxed to 2221062611.

The name stated on the deposit slip must correspond to the name stated on the order form during its placement. The delivery will not take place until your deposit has been verified by the bank so a short delay may be possible.

INTERNATIONAL PAYMENT METHODS 

     1.   Credit Card

     2.   Paypal

     3.   Bank Deposit

 

E. Order Cancelations – Product returns

1. Cancelation: You have the right to cancel your order within 14 days, no questions asked. The cancelation period commences on the day of the delivery of the last good(s) in your order. To cancel your order, simply fill in the return form you will find on our site. Our company will refund all payments received from you, excep the shipping costs and Cash on Delivery fees, if applicable.

In the case of returned products, we will refund payments received from you, no later than 14 days from the day on which we receive the returned products. To arrange the method of payment you should contact us on 2221062610 or via email on info@marthashop.gr

2. Product returns- Exchanges

You have the right to return or exchange your product, after contacting us at info@marthashop.gr or at 2221062610, within 14 days from the day you received the product. After this period of time returns are not accepted.

You can return the products you wish after paying the shipping costs to our company. We will ship the exchanged products within 8 days from reception of your returned products, paying their shipping cost. Note that our company will ship the exchange products only after we have ensured that the products meet the return conditions described above.

Note that the products must be returned in their entirety. Items must be returned in the packaging in which they arrived, complete with all accessories, labels and tax invoice/receipt. The products returned must not have been used, worn, washed or damaged; they must not be dirty nor show obvious signs of wear. They must be in an excellent condition exactly as you received them.

Returns which not comply with the above conditions are NOT accepted.

Tights and socks cannot be returned if their packaging has been opened. Costume jewellery (earrings, bracelets, necklaces etc.)is exempt from returns.

The products you wish to exchange must be of equal or higher value of the returned items. You will need to pay the difference should the exchange products more expensive than the returned items.

3. Defective Items

Defective are the items which have sustained damage during shipping or present a manufacturing defect. To be eligible for a return, your item must be unused and in the same condition that you received it. In some instances it may not be possible to offer you a replacement if the product is out of stock or discontinued therefore the defective product will have to be replaced with another of the same price. In case of exchange, a replacement product will be sent to you within 7 days of receipt of the returned product.

Note that marthashop.gr reserves the right to send a product to the manufacturer for an inspection in case of controversial claims. The customer will be kept fully informed throughout this procedure. Our company will repair a defective product whenever possible.

In the case of a defective product, our company is charged with the cost of both the return and the shipping of the new product. Should the customer wish to exchange the defective product with one which exceeds the price of the original order, the customer must cover the difference.

If you do not wish the replacement of a defective product, you are entitled to a full refund within 14 days of the receipt of the returned product. Contact us on 2221062610 or via email at info@marthashop.gr .

The refund is made using the payment method chosen for the online purchase excluding COD method in which case the refund is made via a bank deposit in the customer’s account. The customer must inform our company of their account details via email at info@marthashop.gr . The account personal details must correspond to the purchase ones.

4. International Product Returns

A. The right to cancelation is subject to the conditions mentioned above as far as International  & Cyprus Returns are concerned.

B. International returns or exchanges, defective product replacement and refunds are subject to the conditions mentioned above, with the following exceptions:

1. Should you wish to return or exchange a product, please contact us at info@marthashop.gr or at (0030)2221062610. You have the right return the product within 20 days of delivery. Note that you are charged with the shipping cost of the return and the shipping of the exchanged product.

2. The customer is charged with any possible shipping, bank or other cost that may occur.

F. COOKIE POLICY

Our company uses cookies. We consider it important for you to be fully informed about the cookies used on our website and the reasons of their use. We aim to inform and protect you  and offer the best possible experience on our webpage.

We use cookies on our website mainly to improve the user's browsing experience and to collect information on your browsing habits, in order to target relevant advertising messages that best reflect your interests. Additionally, cookies collect anonymous information and help us to understand how users interact with our websites and to rectify any possible problems. They are used only to improve the website performance and enhance your browsing experience.

Cookies are small text files that are downloaded to the device you are using to browse (such as a smartphone or a tablet). In general, cookies do not harm your computer or files. Without these, some online services you request (e.g. access to reserved areas, use of shopping baskets, etc.) cannot be provided. Cookies are completely safe and they do not store any personal information such as emails or phone numbers.

G. PRIVACY POLICY-GDPR General Data Protection Regulation

To access some services and content provided by our websites, you may be asked for personal data such as your first and last name, address, e-mail, credit card number, etc.  We only use the personal data you give us for purposes of providing the service requested by you. The data is processed in compliance with the provisions of law safeguarding security and confidentiality of the information of the European General Data Protection Regulation.

Our company uses this data for the purpose of processing anonymous statistical information about the use of the websites and controlling their correct operation.  Only with your consent, may we collect your personal data during registration.

The data is processed in compliance with the European General Data Protection Regulation and provisions of law safeguarding security and confidentiality of the information.

Our company implements security and preventative measures of a technical and organizational manner aimed at protecting the security of its Website and of its Users. In particular, these measures are aimed at ensuring that the information in relation to its users is protected from the risks of loss, destruction, unauthorized access or illegal use.

The data acquired during navigation may not be shared with a third party without your written consent. Access is limited to that necessary for the personnel to perform the service requested. In case of express request and under the circumstances authorized by law, the data may be communicated by our company to public authorities. The user can contact the website administrator in order to access, rectify or erase personal data concerning themselves.

Our company may use third parties as contractors, subcontractors or service providers to facilitate the running of the company. We undertake the commitment that the aforementioned persons will comply with the current legislature regarding GDPR as strictly as possible.

Your personal data is kept while needed for purposes strictly connected with the individual service requested in compliance with legal or regulatory requirements. Further retention is connected with your participation in advertising discounts, product purchases, communication purposes, asking questions, the creation of an account. We might ask for your consent to use your data to send you marketing communications via cookies on your device.

Some of your personal data may be kept in keeping with legal or regulatory requirements and to protect our legal rights (as evidence in court disputes) or for statistical or archive purposes.

When no longer needed your personal data is deleted from our system or impersonalized so that you cannot be identified through them.

At any time, you can exercise the rights granted by the European and national law. These are the following: 1) Your right to be informed, 2) Your right to access, 3) Your right to rectification, 4) Your right to erasure, 5) Your right to object to any direct marketing –including profiling , 6) Your right to recall, at any time, your consent  to the processing of your personal data 7) Your right to lodge a complaint with a supervisory authority, 8) Your right to restriction of processing, 9) Your right to disable the cookies.

Our company site may contain links to other websites. We cannot be held responsible nor can we safeguard their content or safe access. For any problems occurring while using or accessing third party websites the user must turn to them. Our company has no liability for the content or services of other websites whatsoever.

Our company reserves the right to modify Privacy Policy conditions to comply with the National, European and International law.

H. JURISDICTION

Any disputes regarding the use and operation of the present website are to be resolved through the Chalkida Judiciary Institutions. Any disputes regarding the present terms of use or any other matter regarding the use of the present website are to be resolved under the Greek Law.

Click here to fill in a CANCELATION FORM and send it via email to info@marthashop.gr or via fax to 2221062611.